Free shipping on orders over $69

      SHIPPING POLICY

      We aim to process and deliver your order as efficiently as reasonably possible.

      1. Order Processing

      Orders are generally processed after payment has been successfully confirmed.

      Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

      Additional processing time may be required during major promotions, holidays, or periods of high order volume.

      2. Shipping Time

      After your order has been processed and shipped, delivery time depends on your destination and shipping method.

      Any delivery time shown at checkout or communicated to you is an estimate rather than a guarantee.

      Delays may occur because of:

      • Carrier delays
      • Severe weather
      • Holidays
      • Incorrect or incomplete addresses
      • Customs procedures
      • Transportation disruptions
      • Other circumstances outside our reasonable control

      3. Shipping Charges

      Applicable shipping charges will be displayed during checkout before you complete your purchase.

      Shipping costs may vary depending on destination, shipping method, order details, and other applicable factors.

      4. Tracking

      When tracking information is available, it may be sent to the email address associated with your order.

      Please allow some time for tracking information to become active after the package has been handed to the carrier.

      5. Incorrect Shipping Address

      Customers are responsible for providing a complete and accurate shipping address.

      If you notice an address error, contact us as soon as possible.

      Once an order has shipped, we may not be able to change the delivery address.

      6. Lost or Delayed Packages

      If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

      If your package appears to be significantly delayed or lost in transit, contact us at service@luamrib.com so we can review the available shipping information.

      7. Damaged Packages

      If your order arrives damaged, please contact us as soon as possible and provide photographs of the package and affected items.

      We will review the situation and determine the appropriate resolution.

      8. International Orders

      For orders shipped outside the United States, customs duties, taxes, import charges, or other fees may apply depending on the destination country.

      Unless otherwise stated at checkout, such charges may be the responsibility of the customer.

      Customs policies and processing times vary by country.

      9. Contact

      Novus Commerce Inc
      400 N MAIN AVE STE 206
      SIOUX FALLS, SD 57104
      United States

      Email: service@luamrib.com