FAQ

Frequently Asked Questions

About Luamrib

What does Luamrib sell?

Luamrib offers home décor focused on artificial flowers, artificial plants, wreaths, and vases.

Our collection is designed to make it easy to add color, greenery, texture, and seasonal character to your home.

Are Luamrib flowers real?

Our floral and plant collections are artificial products designed to create the look and feel of natural flowers and greenery without the ongoing maintenance of fresh plants.

Product materials and construction may vary by item. Please refer to the individual product description for specific details.

Where can I use artificial flowers and plants?

Our products can be used in a variety of spaces, including living rooms, bedrooms, dining areas, entryways, offices, shelves, tables, mantels, and other decorative areas.

Some products are specifically described as suitable for indoor and/or outdoor use. Please check the individual product description before placing an item outdoors.

Products

Will artificial flowers arrive exactly as shown in the photos?

We make reasonable efforts to accurately represent our products.

Because artificial flowers and greenery may be shaped, arranged, or packaged for shipping, some adjustment may be needed after unpacking to achieve the desired appearance.

Colors may also appear slightly different depending on lighting and screen settings.

Do artificial flowers need maintenance?

Artificial flowers and plants generally require much less maintenance than fresh flowers.

Occasional dusting or gentle cleaning may help keep them looking their best.

Please follow any care instructions provided with the individual product.

Can I use a wreath outdoors?

Outdoor suitability varies by product.

If a wreath is specifically described as suitable for outdoor use or UV-treated, follow the product description for recommended use.

For products intended for indoor use only, we recommend keeping them protected from outdoor exposure.

Orders

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations will be possible after an order has entered processing or shipment.

How can I check my order?

If tracking information is available, it may be sent to the email address associated with your order after shipment.

For order questions, contact:

service@luamrib.com

Shipping

How much does shipping cost?

Available shipping methods and applicable costs are displayed during checkout.

Shipping charges may vary depending on the order, destination, shipping method, and other factors.

How long does delivery take?

Processing and delivery times may vary by product, destination, shipping method, order volume, and other circumstances.

Please review the shipping information provided during checkout and our Shipping Policy.

Will I receive tracking information?

When tracking information is available, it may be provided after your order has shipped.

Returns & Refunds

Can I return an item?

Return eligibility is subject to our Return & Refund Policy and any product-specific restrictions.

Please contact us before sending an item back.

How do I request a return?

Email:

service@luamrib.com

Please include your order number, product name, and reason for the return.

What if my item arrives damaged?

Please contact us as soon as possible and provide your order number and clear photographs of the damaged product and packaging.

We will review the issue and determine the appropriate resolution.

Payment

What payment methods do you accept?

Available payment methods are displayed during checkout.

What currency are your prices in?

Prices on the U.S. version of our website are displayed in U.S. dollars (USD) unless otherwise indicated.

Need Help?

Our customer service team is happy to assist.

Email: service@luamrib.com

Novus Commerce Inc.
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
United States