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      RETURN & REFUND POLICY

      Luamrib wants you to have a positive shopping experience. If you are not satisfied with an eligible purchase, you may request a return according to this policy.

      Returns and refunds are handled by:

      Novus Commerce Inc
      400 N MAIN AVE STE 206
      SIOUX FALLS, SD 57104
      United States

      1. Return Period

      Please contact us within 30 days of delivery if you would like to request a return.

      Items must meet the eligibility requirements below.

      2. Return Conditions

      To be eligible for a return, an item should generally be:

      • Unworn
      • Unwashed
      • Unused
      • In its original condition
      • Free from stains, odors, makeup, perfume, pet hair, or other signs of use
      • Returned with original tags and packaging where applicable

      We reserve the right to refuse a return that does not meet these requirements.

      3. Non-Returnable Items

      Unless otherwise required by applicable law, certain items may not be eligible for return, including:

      • Final-sale items
      • Gift cards
      • Items that have been worn, washed, altered, damaged, or otherwise used
      • Items returned without required tags or packaging
      • Items that cannot reasonably be resold due to hygiene or safety considerations

      4. How to Request a Return

      Please contact us before sending any item back.

      Email:

      service@luamrib.com

      Please include:

      • Order number
      • Item(s) you wish to return
      • Reason for the return
      • Photos when relevant

      If your request is approved, we will provide return instructions.

      Please do not send a return to the company address above unless our customer service team specifically instructs you to do so.

      5. Return Shipping

      Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

      Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

      6. Refunds

      After receiving your returned item, we will inspect it to determine whether it meets the return requirements.

      If approved, the refund will be issued to the original payment method.

      Your bank or payment provider may require additional time to process the refund.

      7. Damaged, Defective, or Incorrect Items

      If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

      Please provide your order number and clear photographs showing the issue.

      After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

      8. Exchanges

      If you need a different size, color, or item, please contact customer service.

      Depending on product availability and the circumstances of the request, we may offer an exchange or recommend returning the original item and placing a new order.

      9. Refund Delays

      If you have been notified that a refund has been issued but do not see it in your account, please allow additional processing time for your bank or payment provider.

      If the refund remains unavailable after the applicable processing period, contact us at service@luamrib.com.

      10. Contact

      Novus Commerce Inc
      400 N MAIN AVE STE 206
      SIOUX FALLS, SD 57104
      United States

      Email: service@luamrib.com