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Refund & Return Policy
At Luamrib, we are committed to ensuring your satisfaction with every purchase of our artificial flowers, home decor, and tableware products. We understand that issues can sometimes arise, so we strive to make the return and refund process as simple and convenient as possible.
1. Returns & Eligibility
If you are not completely satisfied with your purchase, we are here to help.
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Return Window: Items can be returned within 30 days of the delivery date.
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Item Condition: Products must be in their original, unused, and unwashed condition, free from stains, dust, or damage.
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Non-Returnable Items: Final sale items, gift cards, or customized products cannot be returned unless they arrive damaged or defective.
2. Packaging & Protection Requirements
To ensure your return is accepted and eligible for a full refund, please follow our packaging guidelines strictly:
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Original Packaging: All original boxes, brand tags, labels, protective foam, and inner packaging must be returned intact.
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Protective Packing: Products (especially delicate items such as vases, glassware, tableware, and shaped artificial floral arrangements) must be packed securely in their original box or a sturdy outer shipping box.
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Sufficient Cushioning: You must use adequate protective cushioning (such as bubble wrap, foam, or packing paper) to prevent items from shifting, bending, or breaking during transit.
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Important Notice: Items returned broken, bent, or damaged due to inadequate or careless return packaging will not be eligible for a refund.
3. Return Shipping Costs
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The customer is responsible for return shipping costs unless the item is defective or an incorrect item was sent.
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In cases where the product is faulty, damaged, or incorrect, we will cover the return shipping fees.
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Original shipping charges are non-refundable.
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We strongly recommend using a trackable shipping service with a tracking number, as we cannot be responsible for returned items lost or damaged in transit.
4. How to Initiate a Return
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Contact Support: Email us at service@luamrib.com with your Order Number, the item(s) you wish to return, and the reason for return (along with clear photos/videos if the item is damaged or defective).
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Receive Authorization: Once approved, our support team will provide you with return authorization instructions.
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Pack & Ship: Securely pack the item according to our packaging requirements and send it to our designated return address below:
Return Address:
5. Refunds & Processing
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Inspection: Once your returned item is received at our address and inspected to confirm it is in its original condition and properly packaged, we will notify you of the approval or rejection of your refund.
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Refund Processing: Approved refunds will be credited back to your original payment method within 7–10 business days. (Processing times may vary depending on your bank or card issuer.)
6. Damaged or Defective Items
Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 7 days of delivery at service@luamrib.com with clear photo or video proof. We will promptly provide a replacement or issue a full refund, including shipping costs.
7. Exchanges
We do not offer direct exchanges. If you would like a different product, color, or size, please initiate a return for the original item and place a new order on our website once the return is approved.
8. Contact Us
For any questions or concerns regarding your return, refund, or packaging requirements, please reach out to us at:
Email: service@luamrib.com
Phone: +1 (417) 205-8739